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Irit Eizips

Charging for Customer Success Services

Customer Success is the key to customer satisfaction, account expansion, and advocacy. To drive these outcomes, many startup SaaS companies…

Jul 6, 2021

Charging for Customer Success Services

Jul 6, 2021

Segmenting Your Customer Base To Scale

As your company grows and you win more customers, you will either need to hire more people or be smarter with your time. To scale your…

Mar 30, 2021

Segmenting Your Customer Base To Scale

Mar 30, 2021

QBR: 5 Rookie Mistakes You Should Avoid

Too often do Quarterly Business Reviews provide little, or no additional value to the client and lack focus, accountability, or incentive…

Mar 2, 2021

QBR: 5 Rookie Mistakes You Should Avoid

Mar 2, 2021

Customer Health Score Industry Trends

Takeaways from CSM Practice Customer Success Health Score Survey Results

Feb 17, 2021

Customer Health Score Industry Trends

Feb 17, 2021

How to Scale the Customer Renewal Process Effectively

“It costs five times as much to acquire new customers than it does to keep existing ones” is a saying that only begins to scratch the…

Jan 25, 2021

How to Scale the Customer Renewal Process Effectively

Jan 25, 2021

Customer Success Performance Indicator

This summer, I received a call from one of my favorite customer success community leaders, Dave Blake who is the CEO of Client Success…

Dec 25, 2020

Customer Success Performance Indicator

Dec 25, 2020

CSM Team Performance Metrics That Matter

A good customer success team drives continuous value to the customer at every point in the customer lifecycle journey. The job of the…

Nov 25, 2020

CSM Team Performance Metrics That Matter

Nov 25, 2020

Customer Success Financial Metrics That Matter

Guessing has no place in a changing customer success industry. Now more than ever, customer success leaders must use relevant and…

Oct 28, 2020

Customer Success Financial Metrics That Matter

Oct 28, 2020

Customer Usage Metrics That Matter

Your customers cannot be successful if they don’t use your solution offerings. Unfortunately, renewing their subscription contract with…

Oct 21, 2020

Customer Usage Metrics That Matter

Oct 21, 2020

Comprehensive Guide to Renewal Rate

Renewal Rate, what does that exactly mean?

Aug 26, 2020

Comprehensive Guide to Renewal Rate

Aug 26, 2020

Irit Eizips

Irit Eizips

I help companies accelerate growth profitably through the implementation of best in class retention, expansion selling and customer success strategies

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